Not so 'Smart Home'

 American Action News:

Amazon suspended a man’s account, causing his entire smart home system to malfunction, after a delivery driver alleged he used a racial slur through his doorbell system. The man had video evidence showing it was an automated greeting. The week-long lockout of his Amazon account left his Echo devices unresponsive, raising concerns about smart home vulnerabilities. The lockout resulted from a “miscommunication” between the delivery driver and the automated doorbell message.

“After nearly a week, on Wednesday, May 31, 2023, I finally regained access to my Amazon account after an unexpected and unjustifiable lockout,” Jackson revealed. “As a result, my home was filled with unresponsive devices, a silent Alexa, and numerous unanswered questions.”

The lockout was triggered by a delivery driver’s misinterpretation of an automated message as racist. Jackson provided video evidence, but Amazon’s response was delayed, prolonging the account lockout.
...

I am pretty sure that I do not want that kind of account. 

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