Obama is a poor manager
When you manage large important projects you need to be in communication with those who have the day to day responsibility and they need to be in communication with you. It does not matter that you are busy. You make time for things that are important to you and this was clearly one of the most important jobs in the Obama administration and they and he blew it.
Interviews and documents offer new details into how the rollout of President Obama’s signature program turned into a major humiliation.